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Process automation uses technology to automate complex business processes. It typically has three functions: automating processes, centralizing information, and reducing the requirement for input from people. It is designed to remove bottlenecks, reduce errors and loss of data, all while increasing transparency, communication across departments, and speed of processing.
Process automation streamlines a system by removing human inputs, which decreases errors, increases speed of delivery, boosts quality, minimizes costs, and simplifies the business process. It incorporates software tools, people, and processes to create a completely automated workflow.
Process automation often requires a large input from IT engineers and developers, while robotic process automation uses robots that can be trained or are self-trained. RPA is generally used for IT functions like email replies, data extraction, and other basic system tasks that a human would otherwise perform.
process automations can happen in any industry, and in any task that has multiple steps.
Also it’s important to plan how success will be measured: less customer complaints, a drop in turnaround time, an increase in profitability?
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